Documenting a client’s understanding of the inspection findings and scope is a crucial part of every chimney inspection. A strong customer acknowledgment ensures clarity about what was observed and that the client understands any limitations of the inspection, and whether the system is suitable for continued use. The language below provides a professional template to incorporate into your reports, helping you protect your company and confirm that the client has been properly informed.
***Please note that the language and disclaimers below are offered as a template for your convenience. They should be customized to fit your needs and the policies of your company. It is recommended that you consult with an attorney if you have any questions. While we have used these disclaimers for many years, be aware that by using these disclaimers you do so at your own risk.
Customer Acknowledgment
(In our reports, this section appears above the customer signature field. Schedule an app demo to learn more.)
The Contractor has explained to me the current visual condition of the systems or appliances inspected at this location, within the scope of the level of inspection performed or the access permitted and possible, as noted at the time of inspection. I understand this inspection was a visual inspection only and does not apply beyond the time of inspection. The Contractor cannot be held responsible for faults and defects that are out of the Contractors control or located in inaccessible areas. I acknowledge that I have been informed whether or not this system is suitable for continued use or if further research is required, and understand that recommendations will be made in this report. Further recommendations and options may accompany estimates separate from this report. I also understand that the Contractor may update the findings of this report at any time if new information is presented or available for review.